Cloud Engineering Services
Microsoft's Cloud Engineering Services or CES offers a robust family of products and services geared toward Engineers, Program Managers, and VPs in large and medium size companies. The CES product family gives tailored or template metric insights to assist in deeply understanding customers and business needs.
Company employees(users) are using multiple products to achieve their goals. All products and product teams did not have a unified design language. This created inconsistencies in the end-to-end experience. Resulting in extraneous cognitive load and confusion when navigating through the products.
Create a fluid UX process and align all steak holders and Engineers with the goals of UI/UX consistency to include interviews and usability test. The "user first" apporach. Create a design language that stretches across all Cloud ES products. Provide stakeholders with alignment diagrams helped them both clearly see the problems and opportunities for solutions. It showed the teams a tangible model to follow while exposing the interlocking relationships in the end-to-end experience.
We used Lean UX Methodology
- Project Kick Off Meeting
- Stakeholder Interviews
- Concept Sketching
- User Interviews
- Competitive Analysis
- User Journey Mapping
- Site Mapping
- Mind Mapping
- Design and Design Specifications
- User Testing Sessions
- User Feedback
- Metrics Analysis
Development and Production
- Redlines and Design Specifications
- Design Assets
UX Design, Research, and Prototyping
Sketch app, inVision
Stakeholder Interviews and Concept Sketching
I teamed up with stakeholders learning about the business, the problem they were looking to solve and the context of its existence. In those meetings, we spent a great deal whiteboarding and conceptualizing to create an early mockup which were used to create a consensus around what the product could or will be.
Our user research was done through user interviews. We met with Engineers, observed them using the current set of tools, took notes and asked plenty of questions.
Production & Production Metrics
While in production, we were able to test how our users interacted with the application in the real world. The value in designing around the user and the data provided us insights into how users outside of our prototype testing were interacting with the application.
The design language for these apps were based on Microsoft’s Fabric style guide. Using Office Fabric as the base for Cloud ES products design language consistent with Microsoft current design standards. This helped provide a familiar experience to all users.