Cloud Engineering Services

Microsoft's Cloud Engineering Services or CES offers a robust family of products and services geared toward Engineers, Program Managers, and VPs in large and medium size companies. The CES product family gives tailored or template metric insights to assist in deeply understanding customers and business needs.

The Challenge

Company employees(users) are using multiple products to achieve their goals. All products and product teams did not have a unified design language. This created inconsistencies in the end-to-end experience. Resulting in extraneous cognitive load and confusion when navigating through the products.

The Solution

Create a fluid UX process and align all steak holders and Engineers with the goals of UI/UX consistency to include interviews and usability test. The "user first" apporach. Create a design language that stretches across all Cloud ES products. Provide stakeholders with alignment diagrams helped them both clearly see the problems and opportunities for solutions. It showed the teams a tangible model to follow while exposing the interlocking relationships in the end-to-end experience.

The Process

We used Lean UX Methodology

Research
  • Project Kick Off Meeting
  • Stakeholder Interviews
  • Concept Sketching
Product Research
  • User Interviews
  • Competitive Analysis
Analysis
  • Personas
  • User Journey Mapping
  • Site Mapping
Design
  • Mind Mapping
  • Sketching
  • Wireframing
  • Prototyping
  • Design and Design Specifications
Validation Testing
  • User Testing Sessions
  • User Feedback
  • Metrics Analysis
Development and Production
  • Redlines and Design Specifications
  • Design Assets

My Role

UX Design, Research, and Prototyping

Tools

Sketch app, inVision

Stakeholder Interviews and Concept Sketching

I teamed up with stakeholders learning about the business, the problem they were looking to solve and the context of its existence. In those meetings, we spent a great deal whiteboarding and conceptualizing to create an early mockup which were used to create a consensus around what the product could or will be.

User Research

Our user research was done through user interviews. We met with Engineers, observed them using the current set of tools, took notes and asked plenty of questions.

Production & Production Metrics

While in production, we were able to test how our users interacted with the application in the real world. The value in designing around the user and the data provided us insights into how users outside of our prototype testing were interacting with the application.

Visual Design

The design language for these apps were based on Microsoft’s Fabric style guide. Using Office Fabric as the base for Cloud ES products design language consistent with Microsoft current design standards. This helped provide a familiar experience to all users.

Mind Maps

Vector of UI

Screens

Vector of UI